BOOK YOUR APPOINTMENT

BEFORE YOUR APPOINTMENT

Please ensure the terms & conditions below are read in depth before booking.

  • Email: dbphair@hotmail.com
    Location: Ilford
    Hours: 09:00 - 18:00

    Please note: A confirmation email will be sent 24 hours after you make your booking. We have a strict no-refund policy. Only enquiries that are not answerable on this scheduling page are to be referred to dbphair@hotmail.com.

    Mailbox monitoring hours are 9 am to 6 pm Monday to Friday. Please expect a response within that time frame.

  • RETURNING CLIENTS
    Appointments are released at 8pm on the 15th of every month. To qualify as a returning client, you must have booked at least 3 full-service appointments within a rolling 12-month period with DBPHAIR (not including maintenance services).

    BIRTHDAY BOOKINGS
    Appointments are released at 8pm on the 15th of every month. Please select the add-on feature "Birthday Booking". Proof of ID will be required at the appointment.

    LONG-DISTANCE
    Long-distance clients travelling from outside of London Appointments are released at 8pm on the 15th of every month. Please select the add-on feature "Long Distance Travel". Proof of address will be required at the appointment (examples can be found here).

    NEW CLIENTS
    Appointments are released at 8pm on the 20th of every month. A non-refundable deposit of £30 is required. This is deducted from your total amount. If the date(s) you require is not available, please email dbphair@hotmail.com with your preference.

  • Hair is required 7 days before your appointment. A late fee of £20 applies if this is not met. Hair received 2 days before the appointment will cost an extra £50.

    BUNDLE ADVICE
    A minimum of 3 bundles are used for each unit. When purchasing longer lengths (unless the wefts are thick) it is ideal to use 4 for fullness.

    Please note: I do not accept hair or make units the day before or on the day of your appointment. Hygiene is an integral part of this process. I will refuse to work on ‘unhygienic’ hair. If this standard is not met, I reserve the right to refuse to continue with the appointment.

  • *We do not offer colouring services.

    Bundles/Pre-made units: Please ensure you are happy with the items you supply me. Aim to dye your hair and/or try it on before delivery.

    FULL LACE WIGS (360) & LOW FRONTAL PONYTAILS
    These services can only be booked at 9am or 8pm.

  • Rest Days: Wednesdays & Sundays

    Winter Annual Leave 2024 :

    22nd - 25th of November

    23rd - 26th of December

  • OUT-OF-HOURS APPOINTMENTS
    Out-of-hours appointments are available during the week, they are at the following times:

    - 4:30pm and afterwards - Monday & Friday
    - 8:00pm - Monday to Saturday

    Please email this request to dbphair@hotmail.com

    EMERGENCY SLOTS
    Emergency appointments are available on our rest days, a £100 surcharge applies (1 - 2 days notice is required).

  • RESCHEDULING
    To reschedule your appointment please request via email first. In order to reschedule without paying an additional deposit, you must do so at least 48 hours before your appointment date.
    At the rescheduled appointment, you will not need to pay extra fees unless you require add-ons.

    Please note: You will only be able to reschedule once within the same month. I do not allow reschedules to be taken to the following month. In the event of a cancellation, the deposit is non-refundable.

    CANCELLATIONS
    Failure to show up at your appointment without prior notice or cancelling within less than 48 hours will lead to you being charged the remaining balance of your appointment.
    Cancellations less than 24 hours before your appointment will also result in you paying the remaining balance.
    DBPHAIR requires a 48-hour cancellation notice for all appointments. Failure to adhere to these terms and conditions could result in an eventual blacklist.

    LATE POLICY
    If you are more than 20 minutes late, you will be charged an additional £20.00

  • HAIR RECOMMENDATIONS
    I am happy to provide these, please email with a picture of your desired look alongside your head circumference.

    CUSTOMISED CLOSURES
    - If your head circumference is between 20 - 21 inches please do not use a 6 x 6 or 7 x 7 closure. Purchase a 5 x 5 closure.
    - If you have a low hairline and excessive baby hairs, please purchase a 5 x 5 or 6 x 6 closure. 6 x 6, and 7 x 7 closures are accepted only if your head circumference is over 22 inches.
    - I do not accept 4 x 4 lace for customised lace closures. This is applicable for standard lace closure wigs.

    GLUELESS CUSTOMISED CLOSURES
    I only accept HD/Swiss lace for glueless customised closures.

    PRE-MADE WIGS
    Please ensure you have tried the unit on and it fits snugly/desirably.

    LACE FRONTALS & CUSTOMISED LACE CLOSURES
    I only accept thin, Swiss lace, French, HD lace. The density must be between 120 - 150.
    I do not provide glueless lace frontal services.

    LACE COLOUR
    If your frontal is too dark or of a greyish/khaki tint, I will not be able to provide you with a frontal service. Transparent lace often doesn't compliment darker skin tones, for this reason, I will not accept it. I am keen to ensure all clients are aware of the best lace options for them.

    HAIRLINE
    I do not accept 13 x 4 on low hairlines. If your forehead is small, you have excessive baby hair close to your eyebrows or thick sideburns, please purchase a 13 x 6 lace frontal. Please ensure I can fit at least 3/4 fingers between your eyebrows and hairline. If not, this means your forehead is too small for a lace frontal wig install. Please try a customised closure as an alternative.

    BOB/BLUNT CUT/ASYMMETRICAL CUT
    Please ensure the closure is longer than the bundles for a sharp look. Please select "blunt cut bob" or "asymmetric cut" as an add-on feature when booking for the above style.

    AVOID
    Please do not purchase the following: Dense or plastic lace frontals thick lace, thick knots Coloured lace (dye on the lace). In the process of dying 613 hair, ensure the roots are coloured well to avoid a wide partening space.

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